tag:blogger.com,1999:blog-7249074.post113682014856053312..comments2010-11-21T17:28:47.939-03:00Comments on jaxblog: Telefónica Móviles: One of the World's Most User UnFriendly CompaniesUnknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7249074.post-1137247134790653382006-01-14T10:58:00.000-03:002006-01-14T10:58:00.000-03:00Thanks fooDcrazEE for your further comment.The poi...Thanks fooDcrazEE for your further comment.<BR/><BR/>The point you raised about the bank could lead me to get into a tirade about banks in Chile, but I will resist except to say that it appears that Malaysian banks might be very similiar to those in Chile.<BR/><BR/>This issue at stake is the lack of concern which most big institutions, public utilities and government bureacracies have for their customers.<BR/><BR/>Remember the observation of Confucius that the journey of 1000 miles starts with a single step.<BR/><BR/>The road to improving the service level in all of these begins by each individual expressing their dissatisfaction to the banks, companies or offices involved. (If nobody says anything, they might believe that all is OK). Next, encourage all your friends and acquaintances to also express their concerns.<BR/><BR/>Eventually, if people continue to insist on improvements, they will start to be implemented, but if no one says anything where it counts, things may just stay the same.<BR/><BR/>Your protestation about the bank here is just wasted breath if you just leave it at that, but if you make a point of telling (or have already told) someone in authority at the bank, then you've started on that long journey.Anonymoushttps://www.blogger.com/profile/06248027334179371957noreply@blogger.comtag:blogger.com,1999:blog-7249074.post-1137231581037915372006-01-14T06:39:00.000-03:002006-01-14T06:39:00.000-03:00You are right, jax but overall M'sian just couldnt...You are right, jax but overall M'sian just couldnt be bothered. Just like a bank here supposedly the best bank servicei n Malaysia voted by consumer but their system sux big. Imagine charging me a Malaysian 12 bucks a month as I have mistakenly pay less by a ringgit malaysia and that RM1.00 actually rings up to about RM60 for 5 mths and no one tells me about it till i received a letter from the bank(computer generated) askingme to pay uo the late charges. <BR/><BR/>Ask the officer in charge and all they said was sorry, its the system. WTF.....anyway, its monopoly. No other telecom company can come close to them as they started first and they r the best there is currently.FooDcrazEEhttps://www.blogger.com/profile/02819094686497050751noreply@blogger.comtag:blogger.com,1999:blog-7249074.post-1137078988950029362006-01-12T12:16:00.000-03:002006-01-12T12:16:00.000-03:00foodcrazee, as an individual there is little one c...foodcrazee, as an individual there is little one can do that will have a direct and immediate effect.<BR/><BR/>However, that doesn't mean that all is hopeless. First, it is important to express your dissatisfaction to everyone you can who work for these companies.<BR/><BR/>I don't think that most employees are bad or even have bad intentions, but most of them have never experienced any better treatment so they have no model on which to base their own actions. <BR/><BR/>So, if you don't like something, the first and most important thing you must do is tell those people.<BR/><BR/>Next, encourage other people you know who have the same complaints to express their complaints.<BR/><BR/>You see, I've seen this before in Latin America, many people don't complain because they believe that nobody will listen to them and so they think "why bother, people will just think I'm an ill-humored crank"<BR/><BR/>But, one doesn't have to create a big scandle to make others aware that they could improve ... it is important to be persistent and, wherever possible offer a positive solution.<BR/><BR/>Once a certain number of people realize that things could be better, things will start to change. The consumer-oriented environment which exists in the US didn't happen overnight.Anonymoushttps://www.blogger.com/profile/06248027334179371957noreply@blogger.comtag:blogger.com,1999:blog-7249074.post-1137066127883595632006-01-12T08:42:00.000-03:002006-01-12T08:42:00.000-03:00Jax, all major phone company is similar. Happens h...Jax, all major phone company is similar. Happens here in Malaysia too. <BR/><BR/>What can we do abt it ?FooDcrazEEhttps://www.blogger.com/profile/02819094686497050751noreply@blogger.comtag:blogger.com,1999:blog-7249074.post-1137065977442418622006-01-12T08:39:00.000-03:002006-01-12T08:39:00.000-03:00This comment has been removed by a blog administrator.FooDcrazEEhttps://www.blogger.com/profile/02819094686497050751noreply@blogger.com